FAQs

For Continental United States customers, shipping is free on orders over $50. On orders under $50, shipping is a $5 fee. For International customers, shipping is free on orders over $100. On orders under $100, shipping is a $14 fee. Please refer to our Shipping Policy for more information.

Once your order is complete, you should receive a confirmation email immediately. Your order will be shipped within 24-48 hours at which you should receive an email from us and the postal carrier with your tracking number.

We have a 30-day return policy. Refunds will be credited back to the original payment method within 10 business days after the returns center receives the item. Please refer to our Refund Policy for more information.

There are a few common reasons you may see an error message at checkout. The most common are that the address you have listed in your profile doesn't match your card's billing address, or your billing information is incorrect. For your security, we have a very reputable secure checkout system. Please ensure your billing information and credit card info match exactly what is on your card. If you are shipping to another location, please ensure your address is the billing address.

You can contact us at info@drlilifan.com or call us at +1 (225) 756-7010.

We recommend trying the Probiotic Balance Cleanser, the Probiotic Defense Toner, and the 22% Vitamin C Serum to cleanse, soothe, and refresh your skin.

If you are targeting redness, inflammation, or acne specifically, then we also recommend trying the Probiotic Recovery Cream and the All-in-One Microdermabrasion Kit.

For fine lines and wrinkles, we highly recommend using the Probiotic Eye Repair Cream and the Probiotic Age-Defying Eye Serum. To create the best results, use the eye serum first before applying the eye cream.

If you are hoping to create longer, more luxurious lashes, we recommend using the Probiotic XLash Enhancer and the Probiotic XMascara.

Yes, our products are designed to be non-comedogenic, meaning they won't clog pores. This makes them suitable for all skin types, including those prone to acne or breakouts.

No, our products do not contain prostaglandin. We focus on using natural and effective ingredients that promote skin health without the use of potentially irritating substances.

Our products are formulated with gentle, natural, and skin-nourishing ingredients. While we have not received any reports of issues related to pregnancy, we always recommend consulting with your healthcare provider before using any new skincare products during pregnancy or breastfeeding. If needed, we’re happy to provide a full ingredients list.