Returns and Exchanges
Our goal is to provide 100% satisfaction with your purchase. We stand by the quality of our products. Should you for any some reason be dissatisfied with your purchase, we will issue a refund to your credit card or exchange an unsatisfactory product for another one.
In order that we may provide you with the best possible service please follow these guidelines:
- Products must have been purchased directly from our website or by telephone 225 756 7010.
- Products must be returned within 15 days of order date
- Please fill out our return form (email us at firstname.lastname@example.org to request).
- We cannot accept returns of overly used products.
- Shipping and handling charges are non refundable
- Products specified as non-returnable cannot be returned
- Your return is on the glow! Our seamless return process will take between 7-14 days start to finish. Returns take roughly 5 business days for travel to our return location, and 3-4 business days processing time. Once processed, your return will be initiated and we’ll notify you via email!
Return or exchanges should be shipped to:
Dr.Lili Fan Probiotic Skincare
6940 North Merchant Court
Baton Rouge, LA 70809
For further information you can also email us at: